HarbourMaster AI helps marinas respond to every enquiry. Even after hours.
A marina front-desk assistant for voice, SMS, email, and web enquiries. It can capture guest details, answer from approved marina knowledge, quote from your rate card, and keep the full conversation visible for staff.
"Do you have a slip from Friday to Monday near Las Olas? I need power, Wi-Fi, and arrival instructions after 8pm."
Uses approved arrival, amenity, and power policy notes.
Checks dates, beam, length, and power needs.
Uses deterministic pricing before any price is shown.
Keeps the next step visible for the marina team.
The exact guest request and agent reply remain visible.
Staff can inspect availability, price, and booking steps.
Low-certainty or policy-heavy requests route to staff.
The operational outcome appears in the dashboard.
High-intent guests arrive outside the staffing model.
Marinas lose revenue in the exact moments guests are ready to act: after-hours calls, weekend texts, email backlogs, and policy questions that stall a quote. HarbourMaster turns those moments into a clear staff workflow.
The caller wanted a price and a slip now, not a callback tomorrow.
A booking-ready question sits beside low-priority admin noise.
Staff need every quote to come from the rate card, not guesswork.
Policies help the agent answer, but cannot override availability or pricing tools.
Voice, SMS, email, and web all land in the same operating surface.
The channel can change, but the work stays consistent: capture the request, check the facts, quote from approved rates, and give staff a visible record.
Channel metadata, guest details, and transcript become one inquiry record.
Approved policies and marina details guide the answer.
Availability, pricing, booking, and escalation stay inspectable.
Staff can review the transcript, quote, and next step.
Every channel appears in the same queue.
The why behind each answer is visible.
Confirmed holds and pending payments are clear.
Risky requests escalate instead of improvising.
The AI is useful because the marina stays in control.
The system is designed around trust: no invented prices, no invisible policy leaps, no mystery bookings. Staff can see the source, the tool, the confidence, and the outcome.
Pricing is deterministic
Every quote comes from calculatePrice and the quote_price tool.
Memory is bounded
Uploaded policies inform answers but cannot override pricing or availability.
Staff handoff is built in
Sensitive, uncertain, or high-value requests can be routed to a human.
Interested in HarbourMaster AI for your marina?
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